Booking Procedure .
Non Refundable 1000 for package upto 50 k and 2000 for above is to paid so that we can start working on the bookings .
Advance of 30 percent is payable once the hotels are booked which usually takes 12 -24 hours.
Token amount is only refundable in case we are unable to provide the hotels mentioned in the quote .
Rest amount is payable at the arrival and within 1 hour of pickup .
Booking amount may vary in case of premium and luxury hotels which shall be informed case to case .
Hotel vouchers will be shared only after the advance payment of minimum 30 percent .
—Cancellation and Refunds–
10 percent of total amount is chargeable if you cancel before 1 month .
30 percent of total amount is chargeable if you cancel within 1 month .
50 percent of total amount is chargeable if you cancel within 15 days .
Cancellation amount may vary in case of premium and luxury hotels also it depends if you are travelling on black out dates like diwali , new year , christmas , long weekends etc .
Refunds will processed after deducting 5 percent convinience fee which is over and above the cancellation charges if any .
Refunds may take 7 to 15 working days because it depends on how soon we get from the service providers like hotels , cabs , airlines etc .
–Our Responsibilties –
We as travel agent are responsible for our services like giving correct information about places , hotel , itinerary etc .
Our job is to provide the same hotels and same rooms categories which are agreed between us and client
Our job is to follow the booking and cancellation policies which are agreed upon .
Our job includes providing car and itinerary which are agreed upon at the time of booking .
–We are not liable for —
Any service which are provided by 3rd party like airlines , hotels , activity providers etc .
Meals which are provided by the hotels , restaurants or houseboats etc .
Although you can share feedbacks about hotels or any other service providers so that we can be careful while booking those for our clients.
–Client’s Responsibility–
you are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking
If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable there to.
–Itinerary —
It is advised to manage your time to complete the itinerary as per the time provided .
The cab timings are from 08 AM to 07 PM.
Any additional hour after that may be charged extra.
The itinerary usually includes all major sightseeing places and if you spend more time at some particular places , you may need to skip the other places because of the time constraint .
We or driver may do some changes in the itinerary due to traffic , road closer , weather etc or any other reasons .
If you miss any places due to time mismanagement , there will be no refunds .
–Meals —
We are not responsible for the meals which are provided by hotels , houseboats or any other places .
you are free to share the feedback to that service provider .
Breakfast and dinner if include in budget hotels are very limited .
If you want good breakfast and dinner buffet than please book 4 or 5 star hotels .
Houseboat meals are usually very basic local kerala cuisine .
If you miss any meals which are included in the package , there will not be any refunds .
–Houseboats —
Houseboats are not to be compared with hotels , Rooms and washrooms are usually small because of the size constraints .
Meals are usually homemade and basic kerala cuisines
Houseboats may charge for the items which are not included in their package.
Check in time is 12 – 1 PM , Backwater sailing time is till 5 – 5.30 PM and after that houseboat is docked in vilage due to govt policies .
AC timing in houseboat is only from 9 PM to 6 AM , if you want early than it will be charged extra .
Houseboats have very common issues like bad smell from backwaters , mosquitos and other water borne insects , if you are very particular about these things than try to book luxury houseboats or else you can do day trip in houseboat and stay at any hotel for over night.
Hot water is only provided in luxury houseboats .
–Hotels and Rooms —
We always book hotels as per the feedbacks from our past clients and online reviews , however it is advised to check it by your self and if want change in hotels or more options , we are happy to provide that .
Any change in hotels is only possible before booking , after booking if you change the hotels due to any reason , cancellation charges will be applicable.
Base category rooms are provided in all hotels if it is not specifically mentioned in the quote .
If you want any particular type of room like valley view , balcony , sea view , jacuzzi etc , do inform us in advance . Changes at later stage may attract cancellation charges .
In munnar , thekkady , ooty , kodaikanal , coorg non ac rooms are provided because of the cold weather .
In munnar most hotels are usually 15 to 20 kms from main munnar town , if you want hotel near city centre do let us know in advance .
In some hotels hot water in bathroom is provided only during evenings and mornings .
–Cab and Driver Duty —
Cab timings during sightseeing is from 8 AM to 7 PM .
Airport or station transfers before 6 AM or after 8 PM will be charged extra .
Cab will perform its duty only as per the itinerary provided .
If you want to visit any place which is not in itinerary it may be charged extra irrespctive of kms .
If you want to visit any places which is not in the itinerary , do let us know in advance so that we can check the feasibility of it .
If you are staying in houseboat in alleppey than can will not be avaialable after drop at the houseboat and it will only come for pickup next morning .
while going from kochi to munnar , all sightseeing are on the way only , once you reach the hotel , cab will not be available .
Cab cannot be used for personal thing like shopping or dinner , you can do these while covering the sightseeing during the day time .